Refund policy

Refund Policy

Last updated: September 7, 2026

Thank you for shopping at ELF DECORS. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original packaging with all tags attached. Items that have been customized or made to order are not eligible for return unless defective.

To start a return, please contact us at selina@linenslane.com with your order number and the reason for return. We will provide you with a return authorization and instructions. Items returned without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Shipping Costs for Returns

If the return is due to our error or a defective item, we will cover the return shipping cost. Otherwise, the cost of return shipping is the responsibility of the customer, unless otherwise stated.

Exchanges

If you need to exchange an item for a different product or size, please contact us at selina@linenslane.com. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product and packaging, and we will make it right at no cost to you.

Non-Returnable Items

Gift cards, final sale items, and custom-made or personalized products are non-returnable.

Contact Us

If you have any questions about this policy, contact us at selina@linenslane.com or through our Contact page.